To log a support request with Thales eSecurity you can:
Access the Help Centre at supportportal.thalesgroup.com where you can search the knowledgebase or log tickets
Or email us at portal.support.dis@thalesgroup.com
For General Enquiries
If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at: CustServ@thalesesecurity.com
You can also contact us by telephone, using the following numbers:
Toll Free 800.545.6608
International +1-410-931-7520
Australia 1800.020.183
Japan +81 50 3033-1113
Hong Kong 852 3018-9388
India 000.800.919.0502
New Zealand 0800.440.359
Singapore 800.1302.029
Netherlands 0800.022.2996
Portugal 800.863.499
Spain 900.938.717
Sweden 020.791.028
Switzerland 0800.564.849
United Kingdom 0800.056.3158
Phone support for customers with Premium Plus contracts is available 24/7.
Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:
Americas: 9 AM – 9 PM (PST)
APAC: 9 AM – 5 PM (HKT)
EMEA: 8:30 AM – 5:00 PM (UK Time)
PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.
