Log a Support Request with Thales eSecurity

To log a support request with Thales eSecurity you can:

Access the Help Centre at Help.Thalesesecurity.com where you can search the knowledgebase or log tickets

Or email us at Support@Thalesesecurity.com

For General Enquiries

If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at: CustServ@thalesesecurity.com

You can also contact us by telephone, using the following numbers:

Phone support for customers with Premium Plus contracts is available 24/7.

Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:

PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.