To log a support request with Thales eSecurity you can:
Access the Help Centre at Help.Thalesesecurity.com where you can search the knowledgebase or log tickets
Or email us at Support@Thalesesecurity.com
For General Enquiries
If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at: CustServ@thalesesecurity.com
You can also contact us by telephone, using the following numbers:
Toll Free +1(844) 888-7333
San Jose +1(408) 837-4934
Plantation +1(954) 280-6020
Hong Kong +852 3018-9388
Australia +61 3 9069-9871
Japan +81 50 3033-1113
UK +44 1234 675747
Phone support for customers with Premium Plus contracts is available 24/7.
Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:
Americas: 9 AM – 9 PM (PST)
APAC: 9 AM – 5 PM (HKT)
EMEA: 8:30 AM – 5:00 PM (UK Time)
PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.